Thank you for visiting our website - https://melzuofficial.com (hereinafter – “Website”). Please read these Terms of Services (hereinafter – “Terms”) before using the Website, using any of its features or placing any purchase requests. These terms govern your use of the Website and will form a legally binding agreement between You (hereinafter – “User” or “You”) and the operator of the Website whenever you’ll be buying anything on the Website.
If You have not read and/or understood the provisions of these Terms, we recommend that you stop using the Website and refrain from making any purchases via the Website.
1.1. Melzu (hereinafter referred to as the “Seller”, “We”, “Us”, “Our”) is a brand name and registered trademark that is used and operated by a business entity UAB BeWell EU, which is a limited liability company incorporated under the laws of Lithuania (company reg. No. 305788600) with a registered office address at Gynėjų g. 4-333, LT-01109 Vilnius, Lithuania. Whenever you will be buying anything on the Website you will be entering into a contractual relationship with Us and this contractual relationship shall be bound and determined by these Terms and applicable laws.
1.2. Please be noted that all purchases that You will make on the Website will be sent to You from one of our fulfilment centres, which address will not match our office address. If you want to return a product – please do not send it to our office address as we will not be able to accept it. All returns should be sent to our fulfillment center – for more detailed information about returns please see Our Return Policy.
1.3. In order to use the Website and make any purchase on the Website you must meet the following minimal requirements:
(a) You have read these Terms and agree to be bound by them;
(b) You are of legal age to use the Website and/or enter into a remote contract via online means, as required by Your local laws;
(c) You are using the Website for your own personal interest and do not seek to use the Website for the interest of any other business entity or subject regardless of it being natural or a legal person.
1.4. Please note that the Website is intended and designed for adult users only. The Website is not and will never be intended for use by children or minors.
1.5. If You have read these Terms but do not fully understand the provisions set out herein please contact our customer support team and refrain from buying anything on the Website until you fully understand all the terms and conditions.
1.6. We have the right to prohibit You from accessing and using the Website or any of its features if we have reason to believe that you do not comply with the requirements set out in Clause 1.3. above or if we have a reason to believe that You are in breach of any other provision of these Terms.
1.7. Please be noted that our products are manufactured and will be delivered to you from China. Thus depending on the laws applicable in the country of your residence, your purchased products might be subject to import duties, sales or VAT tax, and/or other taxes.
2.1. The Website is dedicated to selling exfoliating foot masks as well as other cosmetics (all products sold on the Website shall be collectively referred to as “Goods”).
2.2. All of our Goods sold on the Website are manufactured by Shenzhen QIANZIMEI Cosmetics CO., Ltd., address: 4C Baoling Mansion Danzhutou, Longgang District, Shenzhen, People Republic of China (tel. No. +1865889411690).
2.3. The Goods that we sell on the Website are not designed or intended to be used by children. Please do not give or use any Goods purchased from us with minors.
2.4. Please be noted that our Goods are not designed and are not suitable for industrial, commercial or professional use. We sell our Goods for personal use only.
2.5. You can find most important usage information and specifications of the Goods on our FAQ section. You should use the Goods only as indicated on the package of the Goods.
2.6. Before using any of the Goods purchased from us please take your time and carefully study all ingredients used in our Goods, as some people might be allergic to some of the ingredients.
2.7. Do not use any of the Goods purchased from us if you have an allergy to any of the ingredients, or if you have injuries, bruises, rashes, inflammation or any other skin or health condition associated with the body parts for which our Goods are intended to be used on.
3.1. The final price, inclusive of all taxes and fees for the Goods shall be displayed on the check-out page, on which you will be able to make the purchase. Please be noted that the price on the check-out page does not include any import fees or duties which would be applicable by your local customs. Please be noted that the price on the check-out page does not include any import fees or duties which would be applicable by your local customs.
3.2. Prices for Goods displayed on the Website might be subject to change. We may apply discounts or reduce prices from time to time.
3.3. We reserve the right to modify or discontinue further sales of any products. We will not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the sale of products.
3.4. All prices displayed on the Website are inclusive of international shipping costs and taxes. However, please be noted that consumers from different countries may see product prices which would be slightly different – the prices may be affected by the Value Added Tax (“VAT”) which would or would not be applicable depending on each case. Also, depending on your shipping address, some buyers might have to pay import fees.
3.5. We will never include VAT in the purchase price and will not ask you to pay the VAT if:
(a) VAT is not applicable in the country which you indicated for shipping;
(b) Your requested product will be shipped to You from our fulfilment centre in China.
3.6. Please be noted that in case defined in Clause 3.4. above, your shipment may be subject to import fees and customs charges. However you will never be double charged with same taxes – we won’t ask you to pay VAT or import fees if your requested product will be sent to You directly from China.
3.7. In cases when VAT is applicable in your country and your requested product is located in our EU fulfilment centre VAT shall be included in the product price displayed to you on the check-out page.
3.8. Please be noted that we will never apply any conversion rates or charges dependable to your chosen payment method. However, some banks apply conversion rates for outgoing payments and international transfers – thus, we are not responsible for any bank fees or conversion rates that your bank would apply for any payment made to Us. If you notice any differences between the product prices on Our Website or purchase receipt and Your bank account statement, please refer to your bank for detailed explanation of the additional charges.
3.9. We accept payments by credit card, PayPal and other electronic payments only. We will not accept checks, cash or other means for payment, except if ‘cash on delivery’ service would be available in your country (if ‘cash on delivery’ is available at your country, you will be informed about such option on the check-out page).
4.1. Once you have placed your order on the Website and made the payment, we will process your order within 1-3 business days. After your order is processed you should receive the shipment within 4-14 business days if shipping will not be affected by natural occurrences.
4.2. All products purchased on our Website will be delivered to You by EMS, DHL or other similar couriers. After we finish processing your order we will send you confirmation letter containing your shipment tracking number. You can track your order online anytime by visiting https://www.stone3pl.com/index.php?route=services/track or https://www.17track.net/.
4.3. In case your purchase does not reach you within 30 calendar days, please report to our customer support. Please be noted, that in accordance to Article 18(2) of the Directive 2011/83/EU of the European Parliament and of the Council, if You do not receive your purchase within 30 days, you must contact us and inform Us about acceptable additional period of time upon which we will deliver Your purchase. You shall be entitled to terminate the purchase only if We have failed to deliver your purchase within the additional time limit. Please be noted that you cannot claim to not have received the purchased goods if the rules set out in this provision is not followed.
4.4. Please be noted that:
(a) due to the COVID-19 pandemic the logistics network might be disrupted in various countries, thus the delivery times might be longer than specified on the Website or in these Terms;
(b) the shipping terms may also be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays. We will be not responsible for delays if the shipment will be delayed due to the aforementioned reasons.
5.1. Within 30 days from receiving, you can return a product and receive a refund, exchange or store credit for future purchases, if you have received a product which is either:
(a) damaged or contaminated package;
(b) defected or otherwise bad; or
(c) substantially different from what you have ordered (incorrect item).
5.2. If you have received a defective item which fits the description above (Clause 6.1) please contact our customer support by filling a contact form on the Website (https://melzuofficial.com/contact) as soon as you can, but not later than within 30 days from receiving the defected item. Our customer support might ask you to provide the following information (please be ready to provide it before contacting the customer support):
(b) Picture(s) of Product and/or concern
(c) Your shipping address & phone number
(d) Shipping receipt or invoice
5.3. After you provide the information requested by the customer support, we will provide you with returning shipments address and/or other details. Once your returned item is received, we will inspect it and process your refund within 14 (fourteen) days.
5.4. We might refuse to issue a refund, if:
(a) the returned product was used more than necessary to identify a defect (for example, if half of the product was used prior return);
(b) you are unable to provide the product for inspection;
(c) we have sufficient evidence that the product was not damaged during delivery;
(d) after close inspection we have not found the defects that you have specified;
(e) You are returning an un-defective product which was used or the package of the product was opened prior returning.
5.5. Please be noted that we will only accept returned products and make refund for them if they will be returned to the address provided by Our customer support and will have the return merchandise authorisation code placed on the returning shipment. Please do not send any returning products to our office address as we won’t be able to accept them.
5.6. Since Melzu products are perishable and sensitive to storage conditions, normally we do not accept returns, except for defective or damaged products. However, if you are unsatisfied with your purchased products for subjective reasons (such as didn’t like it), please contact our customer support by filling a contact form on the Website (https://melzuofficial.com/contact) and we will do our best to improve, find a solution and/or resolve any issues that you might have. We always put our best efforts into finding solutions that would be most favourable to our customers.
5.7. Please be noted that we will only accept the returned Goods if it was not used, damaged and sent back to us in the original package. If we determine that the returned products were used but still in operable and re-sellable condition, we might still make a refund to you, but You will be liable for any diminished value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Thus, if we found that the returned product was used, we might deduct the diminished value from the refundable amount.
5.8. If you do not collect your purchased Goods from the carrier or customs and such Goods are returned to Us, we will make you a refund, USD 5 per one shipment, and diminished value amount (if any) from the returnable amount.
5.9. Please note that shipping costs are not refundable. We issue refunds for the purchased items, but NOT for the order's shipping costs.
6.1. Please be noted that all Goods are sold “as is” and we provide no warranties regarding suitability for your personal needs or preferences. We provide no warranties or claims with regards to the properties of Goods and we do not claim that the Goods will be suitable to treat, diagnose, mitigate or have any other effect for specific conditions or disease.
6.2. We are not a medical organization and we cannot give you any medical advice or assistance. Nothing on the Website should be taken or understood as medical advice or assistance nor should it be interpreted in substitution for any medical advice or assistance, or used, referred to instead of seeking appropriate medical advice or assistance from health care providers. You are solely responsible for evaluating and assessing your own health and dietary needs.
6.3. If you have specific allergies or health conditions that might be affecting your body's reaction to the ingredients that are in Melzu patches, you should consult your physician before purchasing any Goods on the Website.
6.4. Our Goods are intended to be used as part of a healthy lifestyle and may supplement a balanced lifestyle. However, we do not claim that our products are a replacement for a healthy and conscious lifestyle.
6.5. EACH PERSONS BODY MAY REACT TO Melzu PRODUCTS DIFFERENTLY THUS WE DO NOT PROVIDE ANY WARRANTIES THAT OUR PRODUCTS WILL BE SUITABLE FOR YOU SPECIFICALLY AND THAT YOUR BODY WILL TOLERATE IT WELL.
7.1. We take necessary precautions and follow industry best practices as well as all requirements set by applicable laws to protect Your personal information from being inappropriately lost, misused, accessed, disclosed, altered or destroyed.
7.3. Please be noted that we may contact you via phone or email if we need to confirm any details of your order. We may also send you promotional messages if you have agreed to that on the Website.
7.4. If you choose to receive promotional messages from us, either through our website or by sending us your opt-in, you are providing your prior express written consent to receive recurring marketing or promotional messages from us (“SMS”) sent via an automatic telephone dialing system.
7.5. If you will provide us with your express written consent to receive SMS from us, we may also send you a SMS offering to be enrolled in our SMS subscription service. You will be enrolled to subscription only if you opt-in by confirming your acceptance to be enrolled to subscription. If you subscribe to receiving promotional messages we will send you not more than 3 promotional SMS per week.
7.6. You can unsubscribe from receiving promotional SMS from us at any time by replying “STOP”, “END” or “CANCEL” to our SMS. Once we receive your opt-out request we will stop sending you any SMS immediately. If you are unable to opt-out or need additional information please contact our customer support by email or reply “HELP” to our SMS and someone from our team will contact you within 1-2 business days.
7.7. Your wireless service provider’s messaging and data plans may apply to our confirmation text messages and any subsequent text messages, depending on your individual data plan provided by your wireless service provider. Please consult your mobile operator to determine the charges for retrieving data, sending and receiving SMS. Under no circumstances will we or our affiliates be responsible for any SMS or cell phone charges incurred by you or anyone who has access to your cell phone or phone number. Neither we nor the mobile network operators are liable for delays in the receipt or non-delivery of SMS.
8.1. Please be noted that our Goods are sold for personal use only. By agreeing with these Terms you confirm that you will only buy our Goods for personal use.
8.2. You may not use our Goods or Services for any illegal or unauthorized purpose nor may you, in the use of the Website, violate any laws. All contents of the Website and the contents of all materials received from us (including graphic designs and other contents) and the relevant parts of the Website belong to the ownership of UAB BeWell EU and are protected by the copyright laws. Any use of any copyrights for purposes other than personal use, without our license, constitutes a breach of copyright.
8.3. We have the right, but not obligation, to investigate any illegal and/or unauthorized use of the Website and take appropriate legal action, including without limitation, civil, and injunctive relief if we have a reason to believe that you are violating these Terms or applicable laws. While using the Website, you must:
(a) Not use the Website or any of its contents for any illegal purpose, or in violation of any local, state, national, or international law;
(b) Not violate or encourage others to violate the rights of third parties, including intellectual property rights;
(c) Comply with all policies posted on the Website;
(d) Not transfer, legally or factually, your registered account to another person without our written consent;
(e) Provide honest and accurate information to us;
(f) Not use the Website or any of its contents for any commercial purpose, including distribution of any advertising or solicitation;
(g) Not reformat, format, or mirror any portion of any web page of the Website;
(h) Not create any links or redirections to the Website through other websites or emails, without prior written consent given by us;
(i) Not make any attempts to interfere with the proper functioning of the Website or the use and enjoyment of the Website by other users;
(j) Not commercially resell, redistribute or transfer any Products that you buy from us;
(k) Not interfere in any way with security-related features of the Website;
(l) Not access, monitor or copy any content or information of the Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission;
(m) Not claim false affiliations, access the accounts of other users without permission, or falsify your identity or any information about you, including age or date of birth;
(n) Not perform any other activity or action which would be incompliant with these Terms or applicable laws.
8.4. You acknowledge that the Website does not have to be accessible at all times, especially during the necessary hardware and software maintenance periods.
9.1. The Website may provide links to other websites maintained by third parties. Any information, products, software, or services provided on or through third-party sites are controlled by the operators of such sites and not by us or our subsidiary companies. When you access third-party sites, you do so at your own risk.
9.2. We honour the privacy of our customers, thus all testimonials and/or comments displayed on the Website might have fictional names and associative pictures. The identity of the consumers is known to us, but we will never display our users’ true names except when a user gives its express consent to display his/her name and/or image.
9.3. Unless otherwise indicated, this Website is our property and all source code, databases, functionality, software, designs, text, photographs, and graphics on the website are owned or controlled by us and are protected by copyright and trademark laws. It is forbidden to copy or use any of the website's contents without prior written approval by Us.
9.4. THE PRODUCTS OFFERED ON OR THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
9.5. THE PRODUCTS SOLD ON OUR WEBSITE ARE DESIGNED FOR PERSONAL USE ONLY. WE DO NOT CLAIM THAT ANY OF OUR PRODUCTS WILL BE SUITABLE FOR PROFESSIONAL, INDUSTRIAL, OR COMMERCIAL USE.
9.6. WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE EXPRESSLY DISCLAIM LIABILITY FOR ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. EACH USER SPECIFICALLY ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER THIRD PARTIES, SUBSCRIBERS, MEMBERS, OR OTHER USERS OF THE WEBSITE AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH EACH USER.
9.7. WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES ABOUT THE CORRECTNESS, ACCURACY, TIMELINESS, OR RELIABILITY OF THE WEBSITE OR THIRD-PARTY SITES. USE OF ANY INFORMATION ON THE WEBSITE OR THIRD-PARTY WEBSITES IS AT THE USER’S OWN RISK. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY RELIANCE ON INFORMATION OBTAINED THROUGH THE WEBSITE.
9.8. Any information provided on the Website is for commercial and recreational purposes only. The Website should not be used in any high-risk activities where damage or injury to persons, property, environment, finances, or business may result if an error occurs. You assume all risk for your use of information provided on the Website.
9.9. We made every effort to display as accurately as possible the colors and images of all materials that appear on the Website. However, we cannot guarantee that your computer monitor's display of any color will be accurate as well as that any display of any product or service on the Website will accurately reflect the actual properties of the product or service that You can find on the Website.
10.1. You agree to indemnify, defend and hold us and our affiliates, and respective officers, directors, owners, agents, information providers, and licensors harmless from and against all claims, liability, losses, damages, costs, and expenses (including attorneys' fees) in connection with:
(a) Your use of, or connection to, Our Website;
(b) Any use or alleged use of Your account or Your account password by any person, whether or not authorized by You;
(c) The content of information submitted by You to Us;
(d) Your violation of the rights of any other person or entity;
(e) Your violation of any applicable laws, rules, or regulations.
10.2. We reserve the right, at our own expense, to assume defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with us in defence of such claim.
11.1. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY COMPANIES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSITE, INCLUDING ITS MATERIALS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE WEBSITE, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. AS SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY APPLY TO YOU IN LESSER EXTENT. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY COMPANIES OR AFFILIATES IS LIMITED TO THE GREATEST EXTENT THAT IT CAN BE LIMITED UNDER SUCH STATE LAW.
11.2. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, health issues, sickness, physical problems, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In no case shall we be liable for any recommendations, health claims, statements, or any other advice or information provided on the website or any other forms of communication. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
11.3. If You are dissatisfied with the Website, any materials, products, or services displayed on the Website, or with any of the Website’s terms and conditions, your sole and exclusive remedy is to discontinue using the Website.
12.1. With regards to these Terms, intellectual property rights mean such rights as trademarks, copyright, domain names, database rights, design rights, patents, and all other intellectual property rights of any kind whether or not they are registered ("Intellectual Property").
12.2. All Intellectual Property displayed on the Website or provided to You in any other form are protected by law. You may not copy, repurpose, or distribute any Intellectual Property or any other content received from us or found on the Website, including Product descriptions, for any purpose, without our express written permission. For example, you may not copy Product information onto any other website or app. Without limiting the foregoing, the use of our content for commercial purposes is forbidden unless you have our express written permission.
12.3. All Intellectual Property displayed on the Website or provided to you in any other form belong to us, except third-party trademarks, service marks, or other materials, which are used by us. None of such Intellectual Property may be used without the prior written consent of Us or the third party to whom such Intellectual Property belongs.
13.1. These Terms have been construed in accordance with EU laws regulating consumer rights. These Terms and entire legal relations between you and us shall be subject to the law of the Republic of Lithuania, except in cases if the consumer relations regulating laws would set a specific applicable law or jurisdiction.
13.2. If the You would have any complaints please contact our support team before making an official complaint to any authority or third party. You may contact Us at any time by filling an online contact form at (https://melzuofficial.com/contact). We will always put our best efforts to settle any complaints as fast as possible and in a way which would be most favourable to You.
13.3. If we are unable to reach an amicable settlement with You or if you have any other complaints about our goods or services, You may submit a request or complaint regarding your purchase to the State Consumer Rights Protection Authority (SCRPA) of the Lithuanian Republic (address Vilniaus g. 25, 01402 Vilnius, Lithuania, email: firstname.lastname@example.org, telephone 8 5 262 67 51, fax 8 5 279 14 66, website www.vvtat.lt) or you can also contact any territorial division of the SCRPA or fill out a request/complaint form on the EGS platform at http://ec.europa.eu/odr. You also have the right to appeal to a court of the Republic of Lithuania (according to the headquarters of the Provider) or other institutions considering consumer disputes in the out-of-court procedure.
14.1. If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.
14.2. You can review the most current version of the terms of service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website.
You can contact us by the following details:
Contact form: https://melzuofficial.com/contact
Phone: +1 (443) 214-3192